FAQ/Shipping & Returns
Orders must be cancelled or changed within 24 hours. After 24 hours your order cannot be cancelled or changed. NO EXCEPTIONS.
**PLEASE ALLOW 7-10 BUSINESS DAYS for the processing of your order (additional 3-4 business days for Colored Clip-Ins, Wigs, Ponytail 2.0., and newly released textures.)
OGN is not responsible for packages marked delivered. If you feel you package has been delivered in error please contact your local post office immediately so they can track the package with the delivery driver. OGN will make every effort to help find your package and submit any claims if necessary.